At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer bonuses, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!
POSITION SUMMARY
As a Service Advisor for Big O Tires, you will direct and manage the overall daily operations of the retail store in accordance with identified company goals to obtain optimum efficiency, economy of operations, and maximize profit. The Store Manager drives sales growth as the leader of the customer experience on the sales floor.
You will have the great responsibility to inspire, motivate, lead and develop an entire store team. You will provide leadership and direction to the store staff and successfully champion business strategies, vision and values. The Store Manager will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising and operations are consistent and well executed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Strong sales ability and customer service skills
- Strong customer communication skills including explaining needed service recommendations in detail, setting customer expectations for vehicle delivery, and updating customer throughout the service/repair process.
- Demonstrate strong knowledge in Tire and automotive maintenance & mechanical repair sales
- Hires, trains, assigns duties and schedules work hours, monitors and evaluates job performance, disciplines, and terminates employees in accordance with company procedures and policies
- Demonstrates leadership in driving sales and profitability by achieving or exceeding all established store budgeted financial goals
- Looks for opportunities to grow the business and improve profitability
- Understands the impact surrounding KPI's and level sets employee expectations to achieve positive results
- Maintains payroll and controllable expenses
- Personally demonstrates high level of customer engagement and sets expectations for team
- Ensures company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap and hospitality area
- Provides clear and consistent feedback to employees on a regular basis
- Prepare and inspect work orders, VIP Checklist and Vehicle Inspection Form (Health Check) for completeness
- Ensure compliance with OSHA and Federal and State Environmental regulations
QUALIFICATIONS
- Experience with a consistent management capacity where exceeding customer expectations whenever posssible is key and managing team sales and bottom-line performance is a must. and strong team building.
- Automotive Service & Tire industry experience
- Can speak, read and write English. Spanish speaking is a plus
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to speak effectively before customers and employees
- Valid driver's license
We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
