For 60 years, Big O Tires, one of North America’s largest marketers of automotive replacement tires through a multi-channel strategy, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, Big O Tires provides customers best in class brands and automotive maintenance and repair services with the underlying mission to exceed customer expectations. Big O Tires serves wholesale customers in the United States, Canada and Mexico through Big O Tires Brands , Carroll Tire Company , Big O Tires International , and Big O Tires de Mexico . Additionally, BIG O TIRES responds to the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands Tire Kingdom ® Service Centers , Merchant's® Tire & Auto Service Centers , NTB® Tire & Service Centers , Big O Tires® , Midas® , and SpeeDee Oil Change and Auto Service® .
Why Work For us
Big O Tires offers a highly-competitive compensation and benefit package which includes: medical, dental, vision & life insurance; paid vacation and a 401(k); unlimited earnings potential including industry-leading bonus/commission plan. We also offer career path & advancement opportunities. Our renovated locations have the latest equipment to service vehicles.
Our Mission
To enable people to live, work, and play – safely and easily.
General Summary
The role of the customer service advisor is to sell tires, tire related services, and mechanical services in a Big O Tires Corporation retail store. The customer service advisor is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer’s vehicle, in compliance Big O Tires Corporation’s policies and procedures.
He/she is responsible for having a thorough knowledge of all products and services and explaining their features and benefits to the customer in an informative, pleasant, and efficient manner. This position must exemplify the highest level of customer service and professional integrity. The customer service advisor assists management in all the responsibilities of managing a BIG O TIRES Corporation location.
Primary Responsibilities
- Meets or exceeds Big O Tires Corporation performance standards for tires, tire service, mechanical service sales, and margin
- Achieves a thorough knowledge of all products, services, warranties, and maintenance issues. Keeps up to date regarding training and vendor publications
- Consistently adheres to Big O Tires Corporation’s policies and procedures
- Handles special orders as requested
- Maintains a customer tickler file to use as a future sales tool
- Makes customer calls daily
- Assists other sales or service associates as needed in an effort to exceed our customer’s expectations
- Assists in the shop as necessary (mounting and balancing tires)
- Helps maintain perimeter areas of store
- Travels to other store locations to assist with store inventory counts, if needed
- Assists in receiving or transferring goods and maintenance of the inventory; including
- unloading trucks and warehouse stocking
- Maintains showroom merchandising program
- Follows all safety practices as outlined in policy and procedures
- Performs other duties as assigned
- Complete Big O Tires Training within set timelines
Physical Requirements
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The Associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The Associate is exposed to outside weather conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodation as determined on a case by case basis.
Required license or certification:
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
