At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, profit sharing bonuses, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!
POSITION SUMMARY
Shop & Workflow Operations
Support the Store or Center Manager with daily operations, safety protocols, and store cleanliness.
Schedule, coordinate, and assign work to mechanics, technicians, and lube specialists to maintain steady bay productivity.
Manage parts ordering, outside vendor orders, inventory tracking, and vehicle staging.
Perform technician or service duties (such as light maintenance, inspections, or quality control checks) when required.
Customer Service & Sales
Greet customers, answer multi-line phone calls, and schedule service appointments.
Create accurate repair estimates, explain service recommendations clearly, and handle customer inquiries or concerns.
Drive sales initiatives for tires, parts, and undercar maintenance.
Team Leadership & Administration
Assist with interviewing, training, coaching, and scheduling staff.
Manage the facility during the Store Manager’s absence or on opposing shifts.
Ensure compliance with company policies, state safety/inspection standards, and environmental regulations.
Qualifications & Requirements
Experience: Minimum of 1 to 2+ years of experience in automotive repair, retail parts sales, quick-lube operations, or service advising.
Education: High School Diploma or GED equivalent.
Licenses & Certifications:
- Valid driver’s license with an acceptable driving record.
- Preferred: ASE Certifications, state/local inspection licenses, or prior leadership experience.
Skills:
- Strong communication and customer service skills.
- Basic computer proficiency and math skills to calculate discounts, parts margins, and estimates.
- Ability to stand for long periods, work in a fast-paced shop environment, and lift up to 50–75 lbs.
From flat tires and oil changes to rotor resurfacing and that weird clunking sound you’ve been hearing for a week, there are a lot of Big Oh Nos for your car. Luckily, Big O Tires has the Big O Yes for all of them. For over 50 years, our customers have trusted us to offer straight answers and reliable service. Big O Tires offers a wide range of diagnostic, repair and routine maintenance services, backed by one of the best national services warranties in the business.
Most Big O Tires stores are individually owned and operated by franchisees, and each franchisee makes the staffing and hiring decisions for the individual location(s). However, the Big O franchisees are always looking for new faces with experience and desire to serve Big O Tires store customers.
